The public record is sacred. So our service is serious.
At JAVS, our highest priority is ensuring your recording system provides years of carefree dependability and verbatim accuracy. That’s why every JAVS system comes with a full warranty, unmatched technical support and a one-year, on-site maintenance program.
When you purchase a JAVS system, it isn’t the end. It’s the beginning of a relationship that will grow in the years to come.
Support is always a phone call away.
We stand behind our products and build our systems to last. Your company-trained JAVS service technician will visit your site throughout the year to perform regular maintenance to keep your system in top working order.
But even the easiest system can be challenging at first. Even the best electronics can experience problems. That’s when you’ll be especially glad JAVS Safeguard is at your side.
Every business day, you have full access to JAVS’ knowledgeable technical support team through our Help Desk. We can even do remote diagnostics of your system over the Internet.
If you need on-site emergency service, your JAVS service technician can be at your location within one business day in most cases. If a component must be returned to our office for repair, you receive free overnight delivery and use of JAVS loaner equipment until your system is back in excellent working order.
A value that increases over time.
JAVS’ dedicated team of service technicians is trained to add value to your system with every visit. They get to know your work environment, personnel work patterns and the personal preferences of those using the system. They make adjustments to equipment and settings so your JAVS system evolves to fit your operation perfectly. Have a question? Just ask. They’re happy to help.
At JAVS, our research and development staff continually improves our products. You receive free software patches so your system stays up-to-date with the best programs in the industry.
JAVS training gets you off to a great start.
A JAVS system is so easy and intuitive, the courthouse staff can become experts in about half a day. After installation, your JAVS service technician will conduct an orientation that will enable you to immediately begin producing accurate verbatim records.
JAVS also offers free in-depth training online and at our facility. When provided at your location, you’re asked to reimburse travel and hotel expenses for the instructor.
The JAVS Safeguard difference.
Our service technicians might not be what you’re used to. Professionally attired and organized, they have an attitude of responsibility. They know that the public record is sacred. You’ll find their visit is a pleasure. Their service is serious.
At JAVS, we want to earn your business for years to come. Proper maintenance of any electronic equipment is essential for longtime reliable service. That’s why we offer our maintenance program for a very reasonable fee each year.
For an entire year, your JAVS recording system is covered with the following protection programs at no extra charge:
- Full one-year warranty on parts and service
- Labor and service call charges included
- Regular on-site preventive maintenance visits by your service technician
- Priority response for on-site emergency repair
- System customization based upon client needs
- Unlimited technical support every business day through our Help Desk
- WebEx online support, including remote diagnostics by a JAVS service technician
- Emergency equipment exchange, including overnight shipping
- Software patches so you can benefit from JAVS’ continual improvements
- Electronic documentation of maintenance and repair services
- Customer oriented service technicians
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