JAVS National Service Team

JAVS National Safeguard Service Team

 

Our team of dedicated service professionals will be a pleasant surprise to any court more accustomed to dealing with unprofessional local computer repair shops. Professionally attired and organized, they have an attitude of responsibility. They know that the public record is sacred. You’ll find their visit is a pleasure. Their service is serious. JAVS, seeks to earn your business for years to come. Proper maintenance of any electronic equipment is essential for longtime reliable service. That’s why we make a Safeguard Maintenance Contract available as an option on every system we install for a very reasonable annual fee designed to save your court time and money.

Unlike other providers of similar solutions to courts in the United States,each JAVS Safeguard Service Technician is an employee of the company. As courts around the USA chose to go JAVS, we chose to invest in building a dedicated network of expertly trained JAVS technicians to maintain our client’s systems. So, whether your court is located in upstate Washington or south Florida, your investment in The JAVS System will be professionally maintained by a technician living in your region. For any court who has ever struggled to maintain systems purchased from a local or regional dealer of a much larger company, you have likely already experienced the inherent challenges of figuring out who is responsible when you experience problems. With JAVS, you always make ONE CALL — THAT’S ALL!

For the contract period, your JAVS system is covered with the following protection programs at no extra charge:

  • Full one-year warranty on parts and service
  • Labor and service call charges included
  • Regular on-site preventive maintenance visits
  • Priority response for on-site emergency repair
  • System customization based upon client needs
  • Unlimited Help Desk support every business day
  • WebEx online support, including remote diagnostics
  • Emergency equipment exchange, including overnight shipping
  • Automatic software updates
  • Electronic documentation of maintenance and repair services
  • Customer oriented service technicians
Click HERE to visit the main JAVS Safeguard Service page.